Custom packaging production involves design finalization, prepress, printing, die-cutting, and finishing before an order is ready to ship — so production and delivery timelines look different from off-the-shelf shipping. This page outlines what to expect once your proof is approved.
Production & Turnaround Times
Standard orders ship within 12 to 15 working days after final proof approval.
This window covers printing, die-cutting, finishing (foil, embossing, lamination, etc. where applicable), and quality control review.
Rush production is available for orders that need to move faster, with urgent shipping for an additional fee. Expedited shipments — faster transit after production — are available.
Proof Approval Cutoff
Final proof approval must be received by 03:00 PM EST to count toward that day's production schedule. Approvals received after this time are processed the next business day, which adds one working day to your overall shipping timeline. Custom Box Center is not liable for errors related to design orientation, incorrect fonts, spelling, grammar, or punctuation that were present in the approved proof.
Shipping Methods & Coverage
- We offer free ground shipping within the continental United States on standard orders.
- Free land delivery is also available for orders shipping within the United States and Canada.
Exact carrier and service level are selected based on order size, destination, and delivery timeline.
International Manufacturing & Shipping
Custom Box Center maintains manufacturing capacity both domestically and internationally, which allows us to offer competitive pricing while maintaining consistent quality standards. Production location for a given order may vary based on material availability and cost efficiency, without any change to the specifications or quality control your order goes through.
Damaged or Lost Shipments
Every order passes QC review before it leaves our facility, so products reach the carrier in confirmed good condition. If your shipment arrives damaged or is lost in transit, notify our team within three (3) working days of the expected or actual delivery date. Our support team will work with you directly to resolve the issue.
Extra Units — Our Precaution
As standard practice, we include a small number of additional units, free of charge, on most production runs. This buffer is meant to absorb the rare handling issue without disrupting your usable inventory count.
Delays Beyond Our Control
Shipping timelines can be affected by factors outside of our control — severe weather, natural disasters, carrier delays, customs processing, and broader supply chain disruptions among them. Custom Box Center is not liable for delivery delays caused by these circumstances, though we will communicate any known disruptions as early as possible.
Observed Holidays
Production and shipping schedules pause on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- The day after Thanksgiving
- Christmas Eve
- Christmas Day
Disclaimer
The Site and its contents are provided "as is," without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose. Shipping timelines stated on this page are estimates, not guarantees, and are subject to the factors described above.
Contact Us
For shipping questions on an active order, contact info@customboxcenter.com or (201) 483-1896.